Terms of Service

Effective date: August 22, 2026

These Terms of Service (“Terms”) govern your access to and use of the Gandy's Home Hardware website and your purchase of products from us.

By visiting our website, submitting an order, or using our services, you agree to these Terms and the policies referenced in them. If you do not agree, do not use the website.

1. Business Information

The website is operated by:

Gandy's Home Hardware
2856 W Broadway
Vancouver, BC V6K 2G7
Canada

Phone: +1 (604) 733-8014
Email: martinezmelissabgqlg1935@gmail.com

2. Eligibility

You must be at least the age of majority in your province or territory to place an order, or use the website under the supervision of a parent or legal guardian.

You agree to provide current, complete, and accurate account, billing, payment, and delivery information.

3. Products and Information

We make reasonable efforts to display product descriptions, specifications, dimensions, compatibility information, colours, prices, and images accurately.

Actual colours or appearance may vary because of lighting, photography, display settings, manufacturing updates, or other reasonable factors. Customers should review product specifications and compatibility before ordering or installing a product.

We may correct typographical errors, inaccuracies, or omissions and update product information when necessary. If a correction materially affects an order already placed, we will contact the customer and provide appropriate options.

4. Product Safety and Proper Use

Hardware tools, appliances, electrical products, blades, chemicals, and other products may present risks if used or installed incorrectly.

Customers must:

  • Read and follow product instructions and safety warnings

  • Use appropriate protective equipment

  • Confirm compatibility before installation

  • Follow applicable building, electrical, plumbing, and safety codes

  • Use qualified professionals where appropriate

  • Keep hazardous products away from children and pets

Do not use a product for an unintended or unlawful purpose.

5. Prices, Currency, and Taxes

Prices are displayed in the currency identified on the website and checkout page. Applicable taxes and shipping charges are displayed before the order is submitted.

Prices and promotions may change without notice, but changes will not affect an accepted order unless there is an obvious error or the customer agrees to the change.

6. Orders

Submitting an order is an offer to purchase. Receiving an automated order confirmation does not necessarily mean that the order has been accepted.

We may verify payment, inventory, delivery information, or suspected fraud before accepting or fulfilling an order.

We may reject or cancel an order when:

  • The product is unavailable

  • Payment cannot be authorized

  • Information appears incomplete or inaccurate

  • Fraud or unauthorized activity is suspected

  • A price or product description contains an obvious error

  • Delivery is restricted or unavailable

  • The order violates these Terms or applicable law

If we cancel a paid order, we will refund the affected amount to the original payment method.

7. Payments

You represent that you are authorized to use the selected payment method.

Payments may be processed by third-party providers. Their services may be governed by additional terms and privacy policies.

We do not guarantee that every payment method will be available for every transaction.

8. Shipping and Delivery

Shipping destinations, charges, processing times, delivery estimates, tracking procedures, and delay information are described in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise. Nothing in these Terms limits statutory rights relating to delayed or undelivered online purchases.

9. Returns and Refunds

Returns, damaged products, cancellations, exclusions, and refund processing are governed by our Return & Refund Policy.

The website policy and the return information provided through Google Merchant Center or another marketplace must be interpreted consistently. Applicable consumer-protection rights take priority where they cannot legally be excluded.

10. Warranties

Products may include warranties provided by their manufacturers. The duration and coverage of any manufacturer warranty vary by product.

Except for express written warranties and warranties or conditions that cannot legally be excluded, products and services are provided on an “as available” basis. Nothing in these Terms excludes statutory warranties, conditions, or remedies available under applicable law.

11. Website Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity performed through the account.

Notify us promptly if you suspect unauthorized access. We may suspend access when reasonably necessary to protect customers, the website, or our business.

12. Acceptable Use

You may not:

  • Use the website for unlawful or fraudulent purposes

  • Introduce malware or harmful code

  • Attempt unauthorized access to systems or data

  • Scrape, copy, or exploit website content without authorization

  • Interfere with website security or operation

  • Submit false reviews, orders, claims, or payment information

  • Violate intellectual-property or privacy rights

13. Intellectual Property

Website text, graphics, layouts, logos, photographs, and other content owned by or licensed to Gandy's Home Hardware are protected by applicable intellectual-property laws.

You may use the website for personal shopping purposes. No content may be reproduced, distributed, modified, or commercially exploited without appropriate permission.

Third-party product names and trademarks remain the property of their respective owners.

14. Third-Party Services and Links

The website may contain links to payment providers, shipping carriers, manufacturers, or other third parties. We do not control their websites and are not responsible for their independent content, availability, or privacy practices.

15. Reviews and User Content

If you submit a review, image, comment, or other content, you confirm that:

  • You have the right to submit it

  • It is accurate and based on genuine experience

  • It does not violate another person’s rights

  • It is not unlawful, misleading, abusive, or malicious

You grant us a non-exclusive licence to display and use submitted content for operating and promoting the website, subject to applicable privacy law.

16. Disclaimer and Limitation of Liability

To the maximum extent permitted by law, we are not responsible for indirect, incidental, special, or consequential loss arising from website use or product use.

We are not responsible for loss caused by misuse, improper installation, unauthorized modification, failure to follow safety instructions, or use contrary to product specifications.

These limitations do not apply where liability cannot legally be excluded or limited, including rights available under applicable consumer-protection law.

17. Indemnification

To the extent permitted by law, you agree to compensate us for reasonable losses or claims resulting from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.

18. Privacy

Our collection and handling of personal information are described in our Privacy Policy.

19. Changes to These Terms

We may update these Terms when our services, practices, or legal obligations change. Updated Terms will be posted with a revised effective date.

Changes apply prospectively and do not remove rights already attached to an accepted order.

20. Governing Law

These Terms are governed by the applicable laws of British Columbia and the federal laws of Canada.

Nothing in this section prevents a consumer from relying on mandatory rights or bringing a claim in a jurisdiction allowed by applicable law.

21. Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

22. No Waiver

Failure to enforce a provision does not waive our right to enforce it later.

23. Contact Us

Questions about these Terms may be sent to:

Gandy's Home Hardware
2856 W Broadway
Vancouver, BC V6K 2G7
Canada

Phone: +1 (604) 733-8014
Email: martinezmelissabgqlg1935@gmail.com