Order Tracking

Track your Gandy's Home Hardware order using the tracking information sent after shipment.

How to Track Your Order

After your order ships, we will send a shipping-confirmation email containing:

  • Your order number

  • The shipping carrier

  • Your tracking number

  • A tracking link, when available

Select the tracking link in the email to view the latest carrier updates.

Tracking information may take 24–48 hours after shipment to become active.

Order Status

Common tracking statuses include:

  • Order confirmed: We received your order.

  • Processing: Your order is being verified and prepared.

  • Shipped: The carrier has received or collected your package.

  • In transit: The package is moving through the carrier’s network.

  • Out for delivery: The carrier expects to deliver the package that day.

  • Delivered: The carrier has recorded the shipment as delivered.

If You Cannot Find Your Tracking Email

Please:

  1. Check your inbox, spam, and junk folders.

  2. Search for “Gandy's Home Hardware.”

  3. Confirm that you are checking the email address used at checkout.

  4. Contact us with your full name and order number.

Tracking Has Not Updated

Carrier tracking may not update immediately and may occasionally remain unchanged while the package is moving between facilities.

If tracking has not updated for more than three business days, contact us so we can review the shipment.

Tracking Shows Delivered, but the Package Is Missing

Please:

  • Check entrances, porches, garages, mailrooms, and other safe locations

  • Ask household members, neighbours, or building staff

  • Review any delivery photo or carrier notice

  • Confirm that the shipping address on your order is correct

  • Allow one additional business day in case the delivery scan was recorded early

If you still cannot locate the package, contact us with your order number and tracking number.

Multiple Packages

An order may be divided into multiple shipments. Each package may have a separate tracking number and delivery date.

Need Assistance?

Contact our customer-support team:

Gandy's Home Hardware
2856 W Broadway
Vancouver, BC V6K 2G7
Canada

Phone: +1 (604) 733-8014
Email: martinezmelissabgqlg1935@gmail.com

When contacting us, include your order number and the email address used to place the order.