Return & Refund Policy

Effective date: August 22, 2026

We want customers to understand their return and refund options before placing an order. This policy applies to eligible products purchased directly from Gandy's Home Hardware and delivered within Canada.

1. 30-Day Return Period

You may request a return within 30 calendar days after the order is delivered.

To be eligible for a standard return, the product must:

  • Be unused, uninstalled, and in resalable condition

  • Include all original accessories, manuals, parts, and packaging

  • Include proof of purchase or the applicable order number

  • Not be listed as non-returnable or final sale

Opening packaging solely to inspect a product does not automatically make it ineligible, provided the product has not been used, installed, damaged, or materially altered.

2. How to Request a Return

Before sending a product back, contact us at:

Email: martinezmelissabgqlg1935@gmail.com
Phone: +1 (604) 733-8014

Include:

  • Your full name

  • Order number

  • Product being returned

  • Reason for the return

  • Photographs if the item is damaged, defective, or incorrect

If approved, we will provide return instructions. Products sent back without first requesting a return may experience processing delays.

3. Return Address

Approved returns must be sent to:

Gandy's Home Hardware
2856 W Broadway
Vancouver, BC V6K 2G7
Canada

Please do not send a return until you have received return instructions from us.

4. Return Shipping Costs

For returns caused by a change of mind, an incorrect product selection, or another reason not caused by us, the customer is responsible for return-shipping costs.

If the product was delivered damaged, defective, materially different from its description, or incorrect due to our error, we will provide an appropriate remedy and cover reasonable return-shipping costs when a return is required.

Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.

We do not charge a restocking fee for eligible returns that satisfy this policy.

5. Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us within 7 calendar days after delivery.

Provide the order number and clear photographs of:

  • The product

  • The problem or damage

  • The shipping package

  • The shipping label

Keep the product and packaging until we provide instructions. Depending on the circumstances, we may offer replacement parts, a replacement product, repair, or a refund.

This reporting period does not limit rights provided by applicable law.

6. Non-Returnable Products

Unless required by applicable law, we cannot accept returns of:

  • Gift cards

  • Customized or specially ordered products

  • Products marked “Final Sale”

  • Hazardous materials, flammable liquids, gases, chemicals, or fuels

  • Opened consumable, hygiene-sensitive, or personal-care products

  • Products damaged through misuse, improper installation, unauthorized repair, neglect, or normal wear

  • Products missing important parts, accessories, serial numbers, or packaging

  • Clearance products specifically marked as non-returnable before purchase

Contact us before ordering if you are uncertain whether a product is returnable.

7. Appliances and Electrical Products

Eligible appliances and electrical products may be returned within the 30-day period if they are unused, uninstalled, complete, and in their original packaging.

If an appliance or electrical product has been installed or used, it may only qualify for return when defective or where applicable law provides a remedy. Manufacturer warranties may also apply.

8. Exchanges

We do not guarantee direct exchanges. The most efficient option may be to return the eligible product and place a new order. If an item arrived incorrect or defective, contact us before placing a replacement order.

9. Return Inspection

After receiving a return, we will inspect it and notify you whether the refund has been approved.

If a return does not satisfy this policy, we may reject it or deduct a reasonable amount for missing parts or damage, where permitted by law. We will contact you before taking further action.

10. Refund Processing

Approved refunds are issued to the original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to post the refund. If more than 15 business days have passed since we approved the refund, contact us.

11. Order Cancellations

Contact us as soon as possible if you need to cancel an order. We may cancel and refund an order that has not entered processing or shipped.

Once an order has shipped, it cannot be cancelled and must follow the return process described above.

12. Missing Refunds

If an approved refund has not appeared:

  1. Check your bank or card account again.

  2. Contact your payment provider.

  3. Allow the provider’s stated processing period.

  4. Contact us if the refund is still missing.

13. Consumer Rights

Nothing in this policy excludes or limits rights or remedies available under applicable Canadian or British Columbia consumer-protection law.

14. Contact Information

Gandy's Home Hardware
2856 W Broadway
Vancouver, BC V6K 2G7
Canada

Phone: +1 (604) 733-8014
Email: martinezmelissabgqlg1935@gmail.com