Privacy Policy

Effective date: August 22, 2026

Gandy's Home Hardware (“Gandy's Home Hardware,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, billing address, shipping address, email address, and telephone number

  • Order details, purchased products, returns, refunds, and customer-service communications

  • Payment-related information processed by our authorized payment providers

  • Account login and preference information

  • Device information, IP address, browser type, operating system, referring pages, and website activity

  • Cookie identifiers and advertising or analytics information

  • Information you voluntarily provide through forms, reviews, surveys, or communications

We do not directly store complete payment-card numbers when payments are processed by third-party payment providers.

2. How We Use Personal Information

We may use personal information to:

  • Process and deliver orders

  • Confirm payments and prevent fraudulent transactions

  • Provide order updates and tracking information

  • Process returns, exchanges, refunds, and warranty requests

  • Respond to customer-service inquiries

  • Operate, maintain, secure, and improve our website

  • Personalize products and website content

  • Measure website and advertising performance

  • Send marketing messages when permitted by law or with your consent

  • Meet tax, accounting, legal, and regulatory obligations

  • Enforce our policies and protect our customers and business

We limit the collection and use of personal information to purposes that are reasonable and relevant to our business activities.

3. Consent

By providing personal information, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy, except where applicable law permits or requires otherwise.

You may withdraw consent for optional uses, such as promotional emails, at any time. Withdrawing consent will not affect processing already completed and may limit our ability to provide certain services.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Keep the website and shopping cart working

  • Remember customer preferences

  • Analyze website traffic and performance

  • Prevent fraud and improve security

  • Measure and personalize advertising

You may control cookies through your browser settings. Blocking essential cookies may prevent some website functions from working correctly.

5. Analytics and Advertising

We may use analytics and advertising services, including services provided by Google or social-media platforms. These providers may collect information about visits, product views, purchases, devices, and interactions through cookies or similar technologies.

Where required, advertising or non-essential cookies will be used with your consent. You may also adjust advertising preferences through the applicable provider or your browser settings.

6. How We Share Information

We may disclose information to service providers that help us operate our business, including:

  • Ecommerce and website-hosting providers

  • Payment processors

  • Shipping carriers and logistics providers

  • Fraud-prevention and security providers

  • Analytics, advertising, and marketing providers

  • Customer-support, accounting, and professional advisers

These providers may only use information as permitted by their agreements with us and applicable law.

We may also disclose information when required by law, to respond to lawful requests, to protect rights and safety, or in connection with a merger, financing, acquisition, or sale of business assets.

We do not sell personal information for money.

7. International Processing

Some service providers may process or store personal information outside your province or outside Canada. Information processed in another jurisdiction may be subject to the laws and lawful-access requirements of that jurisdiction.

We take reasonable steps to select service providers that use appropriate safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, process transactions, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal obligations.

When information is no longer required, we take reasonable steps to delete, destroy, or anonymize it.

9. Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access personal information we hold about you

  • Correct inaccurate or incomplete information

  • Withdraw consent where processing is based on consent

  • Ask questions about how information is collected, used, or disclosed

  • Request deletion, subject to legal and business-record requirements

  • Submit a privacy complaint

We may need to verify your identity before completing a request.

11. Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link in the message or contacting us. Transactional communications about orders, security, returns, or customer service may still be sent.

12. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, please contact us.

13. Third-Party Links

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

14. Policy Updates

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with an updated effective date.

15. Contact Us

For privacy questions or requests, contact:

Gandy's Home Hardware
2856 W Broadway
Vancouver, BC V6K 2G7
Canada

Phone: +1 (604) 733-8014
Email: martinezmelissabgqlg1935@gmail.com