Shipping Policy

Effective date: August 22, 2026

This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping charges, and what to do if an order is delayed, lost, or damaged.

1. Shipping Destination

Gandy's Home Hardware currently ships to valid residential and commercial addresses within Canada.

We do not currently ship internationally. Some remote areas, PO boxes, military addresses, and restricted locations may have limited carrier service or may not be eligible for delivery of oversized, heavy, hazardous, or regulated products.

2. Order Processing Time

Orders are normally processed within 1–2 business days after payment and order verification.

Business days are Monday through Friday, excluding Canadian statutory holidays. Orders placed after the daily processing cut-off, on weekends, or on holidays begin processing on the next business day.

Additional verification may be required for certain orders. Customized, backordered, oversized, or special-order products may require additional processing time, which will be disclosed on the product page or communicated before shipment.

3. Estimated Transit Time

After processing, standard delivery normally takes approximately 3–7 business days.

The estimated total delivery time is therefore generally:

  • Processing: 1–2 business days

  • Transit: 3–7 business days

  • Estimated total: 4–9 business days

Delivery estimates are not guarantees. Remote destinations, severe weather, holidays, carrier disruptions, address problems, or unusually high order volumes may cause delays.

4. Shipping Charges

Any applicable shipping charge will be clearly displayed during checkout before payment is completed.

Shipping costs may depend on:

  • Delivery location

  • Package weight and dimensions

  • Product type

  • Selected shipping method

  • Oversized or remote-area surcharges

We will not add undisclosed shipping charges after an order is placed.

5. Taxes and Currency

Orders are processed in the currency displayed at checkout. Applicable Canadian sales taxes will be calculated and displayed before the order is submitted.

Customers will be able to review the product price, shipping charge, tax, and total order amount before completing payment.

6. Order Confirmation and Tracking

After an order is placed, we will send an order-confirmation email to the email address provided at checkout.

Once the order ships, we will send a shipping-confirmation email containing the tracking number and, where available, a carrier tracking link.

Tracking information may take 24–48 hours after shipment to become active.

7. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or shipped.

If a package is returned because of an incomplete address, incorrect address, refused delivery, or repeated unsuccessful delivery attempts, the customer may be responsible for reshipping charges, except where the problem was caused by us or the carrier.

8. Multiple Packages

Some orders may be shipped in more than one package. Separate packages may arrive on different dates and may have different tracking numbers. You will not be charged additional shipping solely because we divide an order into multiple packages.

9. Delivery Delays

Carrier tracking may occasionally show delays or limited updates. If the estimated delivery period has passed, contact us with your order number.

We will review the shipment and, where appropriate, open an investigation with the carrier. Carrier investigations may require additional processing time.

10. Lost Packages

If tracking indicates delivery but you cannot locate the package:

  • Check the delivery area and nearby entrances

  • Ask household members, building staff, or neighbours

  • Review the carrier’s delivery details

  • Allow one additional business day, as some scans occur before final delivery

  • Contact us if the package is still missing

We will work with the carrier to investigate. Replacement or refund eligibility will be determined after reviewing the order and delivery information and will remain subject to applicable law.

11. Damaged Packages

If a product arrives damaged, retain the product, packaging, shipping label, and packing materials. Contact us within 7 calendar days and provide clear photographs.

Do not discard a damaged product or packaging until we provide instructions.

12. Restricted and Oversized Products

Certain tools, appliances, batteries, chemicals, gases, liquids, or oversized products may be subject to carrier and destination restrictions. If we cannot legally or safely ship a product to your address, we will contact you and cancel and refund the affected item.

13. Undeliverable or Refused Orders

If an order is returned as undeliverable or refused, we will contact you. Refunds will be handled under our Return & Refund Policy. Original and return shipping charges may be deducted where permitted, unless the return resulted from our error.

14. Contact Information

For shipping questions, contact:

Gandy's Home Hardware
2856 W Broadway
Vancouver, BC V6K 2G7
Canada

Phone: +1 (604) 733-8014
Email: martinezmelissabgqlg1935@gmail.com